D G T

Consulting

AI-Driven Digital Transformation for Healthcare, Finance & Retail Enterprises

Empowering mid-market and enterprise teams to reduce operational costs, accelerate deployment, and improve customer satisfaction.

Reduce operational costs by 30–50% with AI-driven automation.

Improve customer experience and revenue through intelligent workflows.

About Us

img Our Vision:

To be the trusted partner that enables organizations to achieve digital excellence through innovation, customer-centric strategies, integrity, collaboration, and ongoing transformation.

img Our Values:
  • Innovation: We constantly push boundaries to create smarter, more meaningful, and impactful solutions.

  • Customer-Centricity: We put our clients first—understanding their needs with empathy and delivering tailored, value-driven experiences.

  • Integrity: We uphold honesty, transparency, and accountability in every action and decision.

  • Humility: We embrace collaboration, continuous learning, and inclusivity, recognizing that growth comes from shared success.

Services

We enable organizations to innovate, automate processes, and accelerate remarkable growth in the digital age.

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Digital Strategy Consulting

Shape your roadmap for AI, automation & modernization.

  • Identify high-ROI opportunities
  • 4-week strategy sprint
  • Build a scalable transformation plan
  • Lead-to-Cash (L2C) Process Engineering
  • Customer 360 Process Engineering
Explore Digital Strategy
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Agentic AI Solutions

AI agents for automation, CX, sales & operations.

  • Reduce manual workload by 30–50%
  • Deploy AI agents in 6–10 weeks
  • Integrate with existing systems
  • Improve accuracy, speed & efficiency
Learn About Agentic AI
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Intelligent Automation

Automate processes using RPA + AI workflows.

  • Faster cycle times & fewer errors
  • 8–12 week implementation
  • Lower operating costs
  • Boost team productivity
See Automation Use Cases
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Technology Transformation

Modernize platforms, data & infrastructure.

  • Cloud & app modernization
  • AI-ready architecture
  • Reduce tech debt
  • Improve performance & scalability
Start Your Transformation

AI-Powered BPO & Contact Center Transformation

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AI Solutions For

  • Digital Sales
  • Customer Experience
  • Loyalty & Retention
  • Fraud Prevention
  • Contact Center Automation

Two Approaches

  • Fully Autonomous – AI handles end-to-end interactions
  • Agent Augmentation – AI assists human agents

Service Tiers

  • Low: Basic automation, FAQ, ticket routing
  • Medium: Sentiment, NLU, fraud detection
  • High: Autonomous agents, predictive sales, AI QA

ROI Highlights

  • Reduce AHT by 30–40%
  • Cut operational costs by 25–50%
  • Improve CSAT by 20–35%
  • Increase sales conversions by 15–25%
Transform Your Contact Center with AI – Request a Demo

Agentic AI products

Contact center case studies

Mention safety controls (guardrails, data governance, hallucination prevention)

Talk to a consultant

Industries

Healthcare

Enhancing patient care with predictive analytics, automated scheduling, and AI-driven diagnostics.

Finance

Strengthening security, streamlining compliance, and enabling personalized customer experiences.

Retail

Improving inventory control, personalizing customer experiences, and simplifying operations.

Manufacturing

Enhancing production efficiency, enabling predictive maintenance, and optimizing the supply chain.

Education

Enhancing learning and streamlining administration through intelligent automation.

Insurance

Streamlining claims processing, underwriting, and policy workflows to boost efficiency and service quality.

Telecommunications

DGT supports 5G rollout and AI personalization on secure, scalable Google Cloud and AWS platforms.

High Tech

DGT enables IoT, predictive maintenance, and digital twins, while AWS and Databricks help optimize supply chains and boost efficiency.

Partnerships for SIs & ISVs

We collaborate with System Integrators (SIs) and Independent Software Vendors (ISVs) to accelerate AI adoption across Contact Center and BPO operations.

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Technology Expertise & Partnerships

  • Ready-to-use AI frameworks for contact centers & BPO workflows
  • Pre-built building blocks for sales, CX, loyalty, fraud & automation
  • Integration models, playbooks, and deployment guidelines
  • Co-delivery & co-innovation opportunities
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What We Offer Partners

Access our structured BPO AI Framework including:

  • Use cases & capability tiers
  • Deployment architecture
  • ROI models
  • Best practices for scaling AI
Partner with DGT – Download Our BPO AI Framework

Unlocking Tech Ecosystems

DGT facilitates access to and the leveraging of key technology ecosystems

Team

Our principals have led large-scale digital and AI transformations at Fortune 500 and high-growth organizations.

Matthew Dillon

Principal, Founder | C-Suite Visionary | GTM Strategist | Product Innovator | Digital Transformation Leader

Timothy Sheehy

Principal | Transformational Leader | Startup Builder | Change Management Expert | Red Legend Capital CEO

Mark Petruzzi

Principal, Co-Founder & CEO | GTM Strategist | Business Transformation Specialist | Expert Advisor for one of the three largest global strategy firms

Wadood RMA

Principal, Digital Innovation Lead

Thet Win

Principal, Enterprise Architecture Lead

Kristin "KK" Anderson

Co-Founder & President of AGS

Isabel Asander

Director - Digital Solutions

Our Proven AI Implementation Methodology

A clear, outcome-driven framework to deliver measurable AI transformation.

Explore

Identify opportunities, assess data readiness, and define business outcomes.

Explore

Identify opportunities, assess data readiness, and define business outcomes.

Plan

Create an execution roadmap with timelines, ROI estimates, and success metrics.

Plan

Create an execution roadmap with timelines, ROI estimates, and success metrics.

Execute

Deploy AI/automation solutions using agile, sprint-based implementation.

Execute

Deploy AI/automation solutions using agile, sprint-based implementation.

Manage

Monitor performance, ensure compliance, and optimize day-to-day operations.

Manage

Monitor performance, ensure compliance, and optimize day-to-day operations.

Enhance

Scale AI across functions with continuous improvements and new use cases.

Enhance

Scale AI across functions with continuous improvements and new use cases.

Success

Healthcare – 40% Reduction in Admin Workload

  • Client Type: Multi-speciality Healthcare Provider

  • Problem: High manual data entry & slow patient processing

  • Solution: AI intake automation + intelligent workflow routing

  • Results: 40% less admin work, faster processing, improved patient satisfaction

Finance – 35% Faster Customer Onboarding

  • Client Type: FinTech / Mid-Market Financial Services

  • Problem: Long onboarding cycle, compliance delays

  • Solution: Document AI + automated verification workflow

  • Results: Onboarding time reduced by 35%, fewer errors

Retail – 25% Increase in Digital Sales

  • Client Type: Enterprise Retail / E-Commerce

  • Problem: Low conversion & inconsistent customer engagement

  • Solution: AI sales agents + personalized recommendations

  • Results: 25% increase in conversions, improved retention

BPO – 50% Lower Handling Time

  • Client Type: Large Global Contact Center

  • Problem: Long AHT & dependency on manual agent actions

  • Solution: AI-assisted agent tools + auto-summaries + knowledge retrieval

  • Results: 50% reduction in handling time, better CSAT

SEO / Structure

A clear, outcome-driven framework to deliver measurable AI transformation.

AI Consulting for Modern Enterprises

We provide end-to-end artificial intelligence consultancy for mid-market and enterprise organizations across Healthcare, Finance, Retail, and BPO.

Our expertise includes contact center artificial intelligence, agent augmentation, completely autonomous AI agents, and fraud artificial intelligence solutions.

Have a Question? Contact Us

AI Consulting for Modern Enterprises

We begin with an AI Strategy Session or ROI Assessment to understand your goals, challenges, and expected outcomes.

Typical AI or automation pilots run 6–12 weeks, depending on scope and system readiness.

Yes — our AI agents integrate with CRMs, ticketing tools, contact center platforms, and legacy applications with minimal disruption.

We follow enterprise-grade security practices, encrypted data flows, role-based access controls, and compliance frameworks (HIPAA, SOC2, ISO).

Start Your AI Strategy Session

Personalized guidance for your AI, automation, and digital transformation goals.

Sales & Alliances

402-415-4485

matt.dillon@dgt-consulting.com

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